FAQ IT Services

Open ticket in section "SERVIZI INFORMATICI::1 Account e servizi di rete":

• Problems with department accounts (see instructions)
  
• Request and renewal of University e-mail boxes for Unstructured Personnel (see Information about account @unipd.it)
• Request for activation of a dedicated wireless network for a conference or other event
• Problems of wired or wireless network connectivity in place or remotely to departmental device
• Configuration problems or access to the Eduroam wireless network (see Eduroam)
• Requests for email aliases (group addresses, not individual) or problems with the functioning of departmental mail (@dii.unipd.it)
• Microsoft Imagine account inquiries (all content can be accessed online by going to the Microsoft Imagine page of the Department of Industrial Engineering: http://e5.onthehub.com/d.ashx?s=lpgbrwwndu). Write in the object: "Microsoft Imagine - account request

Open ticket section "SERVIZI INFORMATICI::2 Acquisti hardware e software":

• Purchase of hardware equipment (pc, laptop, NAS, external disk, ecc.)
• Purchare or renewal of software licenses

Open ticket in section "SERVIZI INFORMATICI::3 Assistenza hardware/software, malfunzionamenti":

• Hardware failure (PC, laptop, etc.), PC reinstallation, installation or software update, printer failure or toner out, hardware equipment disposal
• Hardware equipment for new PTA station

Open ticket in section "SERVIZI INFORMATICI::4 Siti e applicativi web":

• News in Department website
• Changes or addition in Department website
• Problems of access to restricted areas of the Department website
• Thesis upload issues and graduate student presentations
• Technical problems in Department applications (justifications, education visits, holidays / permits, etc.)

Open ticket in section "SERVIZI INFORMATICI::5 Poli didattici":

• Requests to enable Erasmus students to use computer rooms
• Installation of a software for lessons or laboratory (before the beginning of the lessons)
• Problems or special needs in the use of computer rooms
• Problems of access on pc in computer rooms
• Information request

N.B. For the booking of the Computational Laboratories DO NOT open a ticket, but enter the booking system of the classrooms. For more information, see  Computational Laboratories page.

Open ticket in section "SERVIZI INFORMATICI::6 Aula Taliercio":

• Problems or special needs in the use of pc
• Information requests

Open ticket in section "SERVIZI INFORMATICI::7 Moodle":

• Information for activation of the course
• Adding teachers to a course
• Activation of student accounts without SSO (eg in transfer, Erasmus)
• Special support requests

Open ticket in section "SERVIZI INFORMATICI::8 Persone DII":

• Support requests for the Department Access procedure (before opening a ticket, read the FAQ in Access to DII)